inContact, Inc.75 W Towne Ridge Pkwy Tower 1 Sandy, Utah, 84070 http://www.niceincontact.com
Business Description :
inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network Connectivity. It offers inContact ACD, an automatic call distributor; inContact IVR, an interactive voice response solution; inContact Personal Connection Outbound, a patented technology that eliminates legacy dialers’ delays in greeting the caller; and inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents. The company also provides inContact Workforce Management that forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring that provides insights into agent performance and customer satisfaction; and InContact Screen Recording that provides compliance level screen recording functionality for voice channel interactions. In addition, it offers inContact CTI, a computer telephony integration solution; and inContact Integrations for the integration of hardware and software solutions at customer sites. Further, the company provides inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files; and inContact inView, an optimization solution that aggregates performance data from disparate systems, as well as connectivity network, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. The company was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah. As per the transaction announced on May 17, 2016, inContact, Inc. operates as a subsidiary of NICE Ltd. As of November 14, 2016, inContact, Inc. operates as a subsidiary of NICE Ltd.